Continuous Improvement Through Leadership
“If you always do what you’ve always done, you’ll always get what you’ve always got.”- Henry Ford
About the Be-Know-Do Framework
BE
KNOW
KNOW
Adopted from the US Army manual on Leadership the "BE" characteristics refer to the Values and Attributes of a leader. Here we look at the Values and Attributes of the Organization as well. Many of the leadership values of: Loyalty, Duty, Respect, Selfless Service, Honor, Integrity and Personal Courage can be applied at an organizational
Adopted from the US Army manual on Leadership the "BE" characteristics refer to the Values and Attributes of a leader. Here we look at the Values and Attributes of the Organization as well. Many of the leadership values of: Loyalty, Duty, Respect, Selfless Service, Honor, Integrity and Personal Courage can be applied at an organizational level as well. Consider - what would it look like for my organization to display the value of personal courage? Perhaps that looks like a robust Inclusion and Diversity practice? Perhaps it is the practice of environmental stewardship above profits? This is but one value applied to the organization, but it should get you thinking.
KNOW
KNOW
KNOW
"KNOW" refers the skills needed and required by the leader and by the organization. These include: interpersonal, conceptual, technical and tactical skills at all levels in the organization. Consider - what interpersonal skills could be applied across the organization to support our goals and mission? Perhaps that could include a custome
"KNOW" refers the skills needed and required by the leader and by the organization. These include: interpersonal, conceptual, technical and tactical skills at all levels in the organization. Consider - what interpersonal skills could be applied across the organization to support our goals and mission? Perhaps that could include a customer centric approach at every level? Think Boldly -What if the organization evolved to start every meeting by identifying; "Who is the customer to benefit from this meeting?" If no customer, internal or external, can be identified - then the meeting should not continue. This is but one leadership skill applied to the entire organization but your wheels should be spinning.
DO
KNOW
DO
In US Army parlance, "DO" refers to the actions of a leader and are categorized into three areas: Influencing, Operating, and our favorite, Improving. Influencing includes aspects of communication, decision making and motivation. Operating includes the leadership and organizational practices of planning, execution and measuring and assess
In US Army parlance, "DO" refers to the actions of a leader and are categorized into three areas: Influencing, Operating, and our favorite, Improving. Influencing includes aspects of communication, decision making and motivation. Operating includes the leadership and organizational practices of planning, execution and measuring and assessing. And Improving is focused on developing, building, and learning. These leadership characteristics and actions are directly applicable to the entire organization. By building organizational muscle memory related to any one of these actions - the concept of standardization and simplification translate to the bottom line and to customer delight.